Online Shopping FAQs
How do I track my order?
You can track your order by logging into your account and visiting the order history section.
Can I change my order once it's placed?
Unfortunately, changes to orders may not be possible once submitted. However, you can contact Sennheiser customer service to inquire about changes, especially if the order hasn't shipped yet.
What payment methods do you accept?
Sennheiser's online shop typically accepts major credit cards and some debit cards. You can find the latest information on accepted payment methods during checkout.
Can I cancel my order?
You may be able to cancel your order if it hasn't shipped yet. Contact Sennheiser customer service as soon as possible to enquire about cancelling your order.
Where do you ship to?
Sennheiser's online shop may have limitations on where they ship to. Shipping information is usually available during checkout.
How long does shipping take?
Shipping times can vary depending on your location and the chosen shipping method. Specific shipping details are usually available during checkout.
What are the shipping costs?
Shipping costs are typically calculated based on your order total and chosen shipping method. The final shipping cost will be presented during checkout.
What is your return policy?
You can find Sennheiser's return policy on their website. The policy will detail the timeframe for returns and any requirements.
How do I request a return?
Sennheiser may have an online return portal or require contacting customer service to initiate a return. Refer to their return policy for specific instructions.
What is your warranty policy?
Sennheiser products typically come with a warranty. You can find warranty information for your specific product on the Sennheiser website or included in your product packaging.
How do I get warranty service?
Warranty service instructions can vary depending on your location and product. Refer to the warranty information or contact Sennheiser customer service for details.
Do you offer discounts or promotions?
Sennheiser may offer discounts or promotions from time to time. These can be found advertised on their website or through email marketing.
How do I contact customer service?
You can contact Sennheiser customer service through their website or by phone. Contact information can be found on the Sennheiser website.
Why am I unable to place an order?
You might be unable to place an order if you are currently not in the following countries - Germany, Austria, France, Belgium, Denmark, Estonia, Finland, Ireland, Latvia, Lithuania, Lichtenstein, Luxemburg, Netherlands, Norway, Sweden, Switzerland and the UK.
We are working towards getting the online orders in a location closer to you very soon.
For further queries, please reach out to us on - www.sennheiser.com/en-de/contact-us
